Posts Tagged ‘South East’

Private Eye on G4S Demanding Sanctioning of Benefit Claimants

February 16, 2015

Private Eye also had this story in their edition for 27th July – 9th August 2012. It reports G4S’ demands for 7,000 claimants to be sanctioned, an extremely hypocritical stance given that G4S was claiming money from the government for providing security personnel at the London Olympics, who didn’t actually turn up.

Work Programme
Bad Behaviour

G4S also has its hands on contracts with a combined value of £183m to help the unemployed find jobs running the government’s Work programme in the North West, South East and Yorkshire.

Figures obtained under freedom of information law by the Corporate Watch campaign group show that during the first eight months of the programme G4S asked benefit offices to “sanction” 7,780 claimants. G4S wanted these claimants’ benefits stopped because, it claimed, they had failed to turn up or do as they were told on their employment schemes.

So while G4S still wants to pocket its multi-million pound management fee for failing to find workers to provide security for the Olympics, it wants thousands of unemployed people to lose the dole for alleged misbehaviour.

As Johnny Void in particular has pointed out, the Work Programme is deeply exploitative. Its purpose has less to do with actually finding people work, as supplying a free workforce to industry, and create the illusion that they are actually doing something to help the workers.

No-one should be sanctioned for failure to comply with the scheme. After all, you are far more likely to find work yourself, rather than through one of the welfare-to-work providers.

The scheme should be axed. Now.

Again from 2011: Private Eye on the Failure of A4E

January 21, 2015

I’ve published a number of pieces from Private Eye over the last few days detailing the colossal failure one of the government’s workfare providers, A4E. They were massively incompetent from the start, and the National Audit Office was also very much aware that the welfare-to-work scheme was so flawed that it was bound to fail, and need bailing out. Here’s another piece from the Eye from four years ago providing more information on the company’s staggering ineptitude.

Yob Creation
Working Beef

With the riots highlighting the urgent need for job opportunities for Britain’s disaffected youth, who can solve Britain’s unemployment crisis? Recent inspections by Ofsted suggest that benefit-busting private firm A4E, one of the government’s favourite welfare-to-work outfits, is not the answer.

Since the Eye first exposed A4E’s shortcomings last autumn (Eyes 1271 & 1272), the firm has been awarded five multi-million-pound contracts to run pensions secretary Iain Duncan Smith’s Work Programme, covering East London, the East Midlands, South Yorkshire, the North West and South East. But three Ofsted inspection reports on A4E schemes are far from encouraging.

The reports rate performance on a scale of one to four; but A4E doesn’t score above a “3” or “satisfactory”. In other words, the company earning millions of pounds of taxpayers’ money to help the jobless was never found to be “good”, let alone “outstanding”. Even when an inspection report into A4E’s management of 8,795 apprenticeships and work-based trainees on the “Train to Gain” scheme was said to be “satisfactory” overall, the trainees still often failed. The inspectors said: “Too many learners still do not complete their programme within the agreed time. The overall apprenticeship success rates have improved slightly over the last three years but are still low. To many learners do not complete their apprenticeship on time. Advanced apprenticeship success rates have declined.”

A re-inspection last year of A4E’s “New Deal” job-finding scheme in Northumberland found it had improved from “unsatisfactory” to “satisfactory”, but this still left many of the unemployed in difficulty. “A4E’s job entry rate increased slightly in 2009/10 but at 26 percent remains below contractual targets,” said the inspectors.

A4E’s work on a “Pathways” scheme in Leeds designed to help 7,000 disabled people on incapacity benefit was also found to be “satisfactory” even though the unemployed were still let down. “Outcomes for participants are inadequate,” found the inspectors, who said A4E’s job-finding skills were “unsatisfactory”.

Given the underwhelming results, why does the government put so much faith in busted benefit-busters like A4E.

In other words, if A4E was a school, it would almost certainly be placed in special measures, along with much media hoo-ha about declining educational standards. It isn’t, but I suspect the Eye’s last question was rhetorical. My guess is that they’re getting the contracts, despite their record of what can only be described as abject failure, because they are Tory donors, sponsoring events and providing support to the particular politicians.

From 2012: Investigation into Fraud and Poor Performance at A4E

April 9, 2014

This comes from Private Eye for the 23rd March – 5th April 2012.

Welfare To Work

Targets Practice

Dismal results from Welfare-to-work firm A4e have not stopped it earning hundreds of millions from the taxpayer. But now an investigation into fraud at the company may achieve what mere incompetence could not.

The Department of Work and Pensions (DWP) has launched an immediate audit and says it will terminate its commercial relationship with the firm if it finds “evidence of systemic fraud in DWP’s contracts with A4e”.

There is no shortage of material. The DWP investigation itself was prompted by an allegation of attempted fraud in an A4e contract to deliver “Mandatory Work Activity” – compulsory work placements arranged by A4e. Meanswhile, a member of staff running a government scheme in Hull was found guilty of fraud last year, and four former members of staff in its Slough office are currently being investigated for fraud on “benefit-busting” contracts. The DWP’s internal auditors have already investigate the firm four times, though without finding wrongdoing that amounted to fraud.

A common theme is that A4e staff are alleged to have made false claims about finding jobs or work placements for the unemployed. A4e blamed its staff, claiming that it too was a victim of the frauds or alleged frauds. But in 2010, when MPs on the work and pensions select committee investigated fraud and misbehaviour by A4e and other contractors, the firm admitted that its bonus system was at fault. Staff were paid to meet targets on getting people into work, a system that A4e said in its submission to MPs “may have been a driver for individual malpractice”. In short, A4e admits that its own bonus system encouraged some staff to fiddle the figures.

A4e executive Bob Murdoch told MPs the problem was solved by moving to group bonuses “as a safeguard against individuals making fraudulent job outcome claims”. No such luck: some of the false claims appear to have involved groups of A4e staff.

* Despite its travails, a4e always comes out fighting – even when that means taking credit for work it didn’t do.

When MPs on the public accounts committee criticised its performance of Pathways to Work, a jobs scheme for disabled people, the firm put a statement on its website deriding the “completely false premise” of the MPs’ attacks. it even quoted a DWP report that “indicates a return to the Treasury – and therefore the taxpayer – of over £3 for every £1 invested in the Pathways to Work programme referred to by the PAC”.

Alas, the report was not describing A4e’s own work, but that done by JobCentre staff who used to run the scheme in 2003-4 before being replaced by A4e and other contractors. In fact, a 2010 National Audit Office report into Pathways to Work as run by A4e and others found the scheme had delivered “poor value for money”. Still worse, JobCentres had “performed better”!

* Ever ready with an aggressive defence, nor does A4e like it when benefit-claiming clients try to stick up for themselves.

In Scotland, A4e refused to see a claimant, “Peter”, who wanted to attend meetings with a volunteer from ECAP, the Edinburgh Coalition Against Poverty. Since “Peter’s” benefit had been stopped several times, with police being called to throw him out of A4e’s offices on one occasion, a judge at the Social Security Tribunal Hearing ruled in his favour saying he had “good cause” to be accompanied.

Another claimant, “Ram”, was refused entry when he tried to attend an A4e Work Programme appointment with an ECAP member. A4e started a “sanction” that stopped his benefits, but Ram appealed and won. The DWP reinstated his benefits, apologised and gave him a £50 “payment for gross inconvenience resulting from persistent error”.

And this is the firm entrusted by taxpayers with £400m in contracts…

* Why the Skills Funding Agency saw fit to award A4e contracts to provide prison education in London and the South East, as confirmed last week, is a mystery given its pisspoor record at Darmoor prison.

The latest Ofsted report, released last month after an inspection in December, scored overall education and training, provided jointly by A4e and Strode College, as inadequate with inadequate capacity to improve. Leadership was also rated inadequate, and under the heading “strengths”, there were, er, “no key strengths identified”.

The next most recent Ofsted report into prison education run by A4e, covering a 2011 visit to Suffolk’s Blundeston prison, also found inadequate provision and criticised both the lack of organisation and lack of staff trained ot help those with specific learning difficulties or needs. The supposedly business-friendly firm also had “too few links with local employers”.

As Eye 1212 said when A4e quite providing prison education in Kent in 2008, because it wasn’t making money on the deal, and was immediately hired to run a New Deal for Disabled People scheme in Glasgow: “Nothing succeeds like failure, eh?”

In short, A4e are either institutionally corrupt, or are massively incompetent with a bonus system that encourages fraud and corruption. They are inefficient compared to the public sector workers in the Civil Service, who the government wishes to phase out of the system leaving it entirely in the hands of the private contractors. They steal the credit for other people’s good work, bully claimants and provide a lamentably poor service for educating crims in prison.

And even if they weren’t any of that, they would still deserve contempt and disapproval simply for administering the government’s workfare schemes, which are a highly exploitative form of unfree labour. And the Void has pointed out with regard to these schemes, they don’t work either. You’re far better off trying to find a job on your own.

So of course, with this magnificent record of compassion and quality of service, the government has to continue giving them contracts.

A4e is proof that IDS’ benefit reforms are purely ideological, and not supported by performance or results. Both A4e and their ultimate boss, IDS himself, should go.