Posts Tagged ‘Learning’

Wandererwrites on Poor Computers and the Stress of Sanctions at the Jobcentre

February 25, 2014

Wanderwrites has kindly reblogged my piece ‘Claimants Tricked Out of Benefits, Says Jobcentre Whistleblower’, and added these comments on their experience of the poor computer systems and the effect of the threat of sanctions on claimants at the Jobcentre.

‘This is another video from the Guardian’s Youtube channel. It’s an expose of how the DWP has set targets to get people thrown …’

Reblogged this on The Meandering Social Worker and commented:
There was a time when the JobCentre was there to help people find jobs. When I went into my local JobCentre in the summer of 2012 to inquire about work opportunities I was pointed towards a computer terminal and told to get on with it. It was made clear this was normal practice, no additional help normally available.

The blog from Beastrabban\’s Weblog below shows comments on a Guardian report from 2011 about the practices of JobCentres. My experience from 2012 and since suggests not a lot has changed.

In my recent voluntary work in the autumn of 2013 I worked with people who are terrified of being sanctioned because they have not met JobCentre demands to apply online for a specified number of jobs every day or ever week. Some of these applications often have to be made online via a specific website the JobCentre can access to track claimants’ activity. The website is cumbersome to use and prone to faults. It doesn’t matter if the claimant has never used a computer before, or even if they know how to turn a computer one let alone access the internet, let alone cope with clunky inadequate jobsearch websites. It doesn’t matter that many online applications can take an hour to complete for even the most competent computer user. They still have to achieve the target of job applications using a system with which they are either unfamiliar or not confident. There is no support or sympathy from the JobCentre. Instead the claimants are expected to enlist the help of friends or family who are more familiar with computers and the internet if that’s possible, or find their way to public internet cafes (where these still exist and can become quite expensive); the alternative option of using UK Online Centres are usually most easily found in libraries where they are over-subscribed and time limited to an hour (not enough to fill in a job application with ASDA which takes an hour and a half for someone experienced at using the internet – I tried it) and with only the minimum of help and advice available. In larger towns the voluntary sector is filling in the gap with UK Online provisions but funding is poor and dependent on volunteers.

Meanwhile a whole industry has been created out of this situation. Private agencies who are publicly funded provide work related training, the better ones having offices where clients can access the internet for job searches.

But the greatest damage is in the stress caused by fear of sanctions. In some people their stress levels have become so high it has blocked their capacity to learn even the simplest of things.

Stress can do that. It can block the ability to learn. I’ve been there myself, in a particularly stressful work situation where I was conscious of the fact that while I could continue to function on a day to day basis I was completely incapable of learning from new experiences or even make the best use of ‘reflective’ learning.

I’ve also seen the effect in others when I worked with refugees from war torn countries: intelligent men (and some women) whose terrible memories and experiences were so overpowering they struggled to learn new skills that would help them settle in their new environment (this effect was well known at the time but I will have to find the links to any further evidence and add it here later – in the meantime there is reference to the effect of stress on learning at http://www.trainingplace.com/source/stress.html).

Targets and sanctions are the tools of the neoliberal, capitalist, managerialist, society and work environment that has been created over the last couple of decades. But it’s not effective. The weakest and more vulnerable, the already disempowered, are the victims of this society we have created. And it’s time we spoke up about the effect this is having.

There is absolutely nothing I can add to that.

Their website is The Meandering Social Worker, at http://themeanderingsocialworker.wordpress.com/.