Vox Political: Lib Dems Accuse BT of ‘Shameless Profiteering’ with Universal Credit Helpline

Mike yesterday also reported a piece in the Guardian, in which Tim Farron, the new leader of the Lib Dems, accused BT of ‘shameless profiteering’ for the millions it had made from the helpline for those claiming Universal Credit. The line is an 0345 number, which charges calls at the rate of 12p per minute for a landline, and up to 45p per minute from mobiles. Priti Patel, one of the slave drivers behind Britannia Unchained, in her written answer state that the average call to the helpline last 7 minutes 29 seconds. This means that BT could have made between £1.49 and £6.6 million. He said it was disgusting that the telecom company should get so much from exploiting the poorest in society. Mike welcomes Farron’s comments, but states they come after the Trussell Trust and the Labour Party has attacked the cost of the DWP’s helplines generally.

oUCh! BT accused of ‘shameless profiteering’ over Universal Credit helpline

This is disgusting, but it shows the attitude of both BT and the DWP. Both see the desperate people phoning in about their claims to the Department as, essentially, a captive market, who can’t do anything but be exploited – firstly by the overcharging of the telephone company for the phoneline, and then by the Department itself, which is either desperate to find a reason not to pay them money, or else to put them on workfare to act as cheap, state-subsidised labour for the profit of the Tories’ favoured companies. It’s disgusting. Exploitation is written right into the very core of the system, even into the networks which are supposed to be connecting the public to the Department.

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