MPs criticise ‘smug’ HMRC over debt recovery plans

Lin Homer and Ruth Owen here demonstrate that they are true, loyal servants of the government by demanding that the Inland Revenue should be able to take owed taxes direct from citizens’ bank accounts, while at the same time providing a poor quality of service which sees one in five phone calls to the Department go unanswered. Years ago I used to work for the Inland Revenue, and worker morale was very, very low then. It can only be absolutely rock-bottom now. I also remember the constant complaint I got from people when they found out where I worked, that the Inland Revenue was hypocritical. It always demanded prompt action from the taxpayer, but made little effort when it came to doing something for them. This was a long time ago when I was an RA, basically someone who took the files around the clerks in the morning, and then filed the work away at the end of the day. So, I was very, very far away from setting department policy. From their complacent behaviour to the questions put to them in this meeting, it seems that Homer and Owen have truly accepted this culture of demanding the most from the private citizens, while having complete indifference to their queries and demands.

The lovely wibbly wobbly old lady

Reposted from Accountingweb

HMRC directors are complacent, smug and are proposing powers that go against the principle of the Magna Carta, MPs claimed. Senior managers were due back for another grilling at the PAC on Wednesday 16 July.

The criticisms were made by the Treasury Committee when they questioned HMRC leaders including Lin Homer, chief executive and Ruth Owen, director general of tax on Tuesday 8 July.

During the session, which lasted for more than three hours, HMRC faced some tough questioning, particularly about the quality of its phone service.

George Mudie, a Labour MP, said Homer was being “complacent and smug” about HMRC not answering one in five calls to its call centres.

He said: “One in five calls unanswered… that’s old people and worried people who are trying to get through. And every year you dismiss it. When the hell are you going to get to the…

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